Career Opportunities

YOUR FUTURE BEGINS HERE

You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Our innovative structure and unique market positioning offers personal and professional development opportunities that are unrivaled in the industry. Whether you are just launching your career or are looking to enhance your experience, your future begins at LenderworksTM.

LenderworksTM rejoices in our differences and is very proud to be an equal opportunity employer.

SYSTEMS SUPPORT ANALYST II

LenderworksTM is currently seeking a Systems Support Analyst II to join our team of professionals in Fairfax, VA.

Job Responsibilities

Using your keen analytical and technical problem solving skills, you will:

  • Support end-users by troubleshooting issues directed to the Business Systems Support Desk.
  • Monitor outstanding inquiries to ensure resolution within defined Service Level Agreement.
  • Define application and/or procedural problems by conferring with users to evaluate procedures and processes.
  • Work with programmers and software developers to define solutions for system or client issues.
  • Perform user acceptance testing, advise on business change implications and produce user documentation in order to support and enable the implementation of new programming.
  • Collaborate with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations.
  • Undertake training needs assessments of new staff as an integral part of the induction process in order to properly identify and quantify their software training and development needs.
  • Relay suggestions or needs of new users to Training management.
  • Conduct interpersonal training on the software application for new users both in-person and via distance learning.
  • Maintain technical knowledge by attending educational workshops and reviewing publications.
  • Maintain documentation for reference by regulators, auditors and management.
  • Adhere to defined system standards.
  • Contribute to team effort by accomplishing related tasks as needed.

Requirements

To build and improve client relationships by improving efficiency with applications and procedures for users across Lenders and at LenderworksTM, you will need to possess:

  • Ability to support end-users, via multiple communication methods, with a focus on providing the highest levels of customer service
  • At least 2 years of mortgage lending experience
  • At least 2 years of related customer service experience
  • An Associate’s degree or equivalent in related field
  • Proficiency in all aspects of Microsoft Office Suite, especially Outlook, Word, Excel and PowerPoint
  • Experience with Ellie Mae’s Encompass Loan Origination System, preferred
  • Connectwise and SharePoint experience, a plus.

Abilities and Skills

  • Excellent written and verbal communication skills; the ability to correspond concisely through email is required
  • Ability to build and maintain solid relationships/partnerships with customers and staff across all segments
  • Ability to type quickly and accurately (40+ WPM); knowledge and use of basic keyboard commands (Ctrl+c, Ctrl+v, etc.)
  • Skilled at working independently without the need for supervision
  • Superior organizational skills and attention to detail
  • Advanced analytical and problem solving skills
  • Open-minded, optimistic, passionate and determined team player
  • Excellent planning, time management and follow-up ability

Strong interpersonal skills

Please email Amy Kovacich at akovacich@lenderworks.net to apply. If you want to be part of a groundbreaking team that supports successful and profitable mortgage companies, then LenderworksTM is the place for you. No Phone Calls or Recruiters Please. We are an Equal Opportunity Employer. Drug Testing, Background and Credit Check Required. All applicants must be legally entitled to work in the United States, as LenderworksTM does not provide sponsorship of H1 visas.